1) Find a business owner and talk to them about their customers.
Ross - Dress for Less!
After talking to the Ross manager I found that their target costumer is middle class, middle aged women. Most of them items are stylish things to decorate the house or cute clothing that couldn't be found anywhere else for the same price. They advertise to families, but usually targeting the females because they will be the ones buying clothing for kids or different things for the house. Their costumer demographic is very similar to their targeted costumer; women between the age of 30 to 50, middle class women who are looking for easy ways to save money for their family while also trying to be stylish about it.
The only problem Ross faces is since most of their items are very low priced many costumers don't take care of them. The store is not considered to be high end and costumers tend to treat it this way. Items are sometimes returned damaged, and the store usually has no choice but to take them back causing even more issues.
2) Next, go and talk to 3 'target customers' -- using the demographics/psychographics the entrepreneur described.
Middle class, middle aged women
What was the last time you shopped at Ross? Tell me about it...
What do you usually go to Ross to look for?
Why do you prefer Ross over other stores like TJ Max or Bells?
Whats something that bothers you about Ross?
This one is such bad quality because I had to convert it.
3) Reflect.
I don't think the entrepreneurs takes in account so much the consumers needs or wants. But in the case of Ross and it being such a large corporate firm, there is only so much that can be done about these dissatisfactions on the consumers side.
Consumers see Ross as a cheap store and don't care too much about how they leave items or open boxes before purchasing them which is what drives down value of these items, losing money for Ross but also killing the chances for this firm to survive if they are going to continuously keep loosing money.
